play exchange
play exchange
This app is available for your device
play exchange
This app is available for your device
Contact
+91 8370094928
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the sent OTP, and you'll be logged in immediately without needing a password or email. This convenient method allows for easy and secure access.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal. If the signal is stable, click "send OTP" and wait for the verification code to arrive. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, please send your updated KYC details via email to initiate the account transfer process. This will help our customer support team assist you with the account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you should be able to log in and access it without any problems. This should allow you to play the app without any issues.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, a minimum withdrawal amount of Rs. 100 applies, which is higher than other available options. You can only withdraw earnings from gaming activities, and bonus collected funds are non-withdrawable. This means you can cash out your winnings from gaming, but not the rewards or bonuses you've received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app. This includes linking your Aadhar card, UPI, and saving your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services process transactions quickly, typically taking 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours. This delay may happen in exceptional cases.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn by anyone else. The money earned from playing games with the bonus amount is withdrawable. You can withdraw the winnings earned with the bonus, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is failing, rest assured that the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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